Skip to main content
A Singapore Government Agency Website How to identify
Official website links end with .gov.sg
Secure websites use HTTPS
Look for a lock () or https:// as an added precaution. Share sensitive information only on official, secure websites.
Resilient Responders
Infographics

Operational Resilience: Handling Hostility on the Job

21 September 2026

Practical strategies for responders to regulate emotions, de-escalate hostile encounters, and decompress after difficult interactions on the job.

Mental Resilience is a dynamic and adaptable trait – one that we can strengthen through deliberate practice and experience, while also providing us with the foundation to face adversity with greater confidence. Understanding how we build psychological strength can help us thrive during demanding situations and emerge more capable than before.

An infographic titled "Operational Resilience #2: From Pressure to Resilience – Handling Hostility on the Job", covering strategies for SCDF responders to manage verbal aggression and difficult interactions, including regulating emotions before engaging, de-escalating with structure, decompressing after incidents, and practising the 4 R's of reporting, reflecting, resetting, and reaching out.